Questions? This might help: we’ve put together answers for some of our most regular queries.
Can’t see what you’re looking for?
Do you accept card payments?
Yes. We accept card and contactless payments in all of our taxis. You can find out more about your payment options on our Ways to Pay page.
Do you accept cash?
Yes.
Are you going to stop accepting cash payments?
No, absolutely not. We are committed to letting you pay however you want and will will continue to accept cash payments in all of our taxis.
Can I get a receipt for my journey?
Yes. Just ask the driver. Digital receipts can be sent directly to your mobile phone or email address, or your driver can write out a paper receipt for you. Your details will only be used to send your receipt and we will never share them or use them to contact you about anything else. You can find more details in our privacy policy.
I forgot to ask for a receipt. Can I get one later?
Yes. Just give us a call and we can send a digital receipt for your journey straight through to your mobile phone or email address.
Do I need to book in advance?
Not necessarily. When it’s quiet (and it often is), we may have taxis available straight away. Taxis not currently in use park in the taxi rank at Downham Market Railway Station and may be picked up without a booking. Please note, however, that there are not too many taxis in Downham Market and at peak times we can get very busy, so if there’s a specific time you’d like, or if you’re going on a long journey, it’s probably best to get in touch and get your journey booked in advance.
How far in advance can I book a taxi?
You can make a booking up to three months in advance. From 1st September, bookings are open up until and including New Year’s Eve.
How do I cancel a booking?
Just give us a call or send us a message as soon as you can. There is no charge for a cancelled booking and it will not affect your ability to make bookings with us in the future. Please note that if you make a booking, do not cancel and then do not turn up, this may affect our decision on whether to take further bookings from you.
How do I make an alteration to my booking?
Just give us a call or send us a message and we’ll do our best to accommodate any changes you wish to make. Letting us know if you need to add an extra stop on your journey really helps us out, as it means we can ensure we allow enough time for your journey and keeps us on time for passengers booked after you.
I’ve booked a taxi from the train station. What should I do if my train is delayed?
We’ll do our best to keep an eye on your train’s progress so that we can make adjustments if it’s running late. This is why we ask you which train you’ll be on when you make your booking. If your train is delayed by ten minutes or less, don’t worry: we always allow for small delays. If your train is running more than ten minutes late, or if you have missed your train or missed a connection on your journey, give us a call and we’ll do our best to reschedule your taxi journey. You can get more information on our rail connections page.
How many passengers do your taxis take?
Our taxis can each accommodate up to eight passengers.
Do you also run coaches?
No. We used to be part of Bishop’s Travel, which provides various coach journeys under contract, but we are now a separate company operating taxis only. If you have a query about coach travel, or about school buses provided by Bishop’s Travel, you can contact them at bishopstravel@btconnect.com.
Can you supply booster seats or other child seats?
All of our taxis carry booster seats, which tend to be suitable for children aged around 3 and above. Sorry, we are not able to provide child seats for younger children owing to owing to space restrictions in our taxis, but you’re welcome to bring your own. If you’re going out for the day, we can look after it for you until your return journey.
Do you have space for bicycles?
Yes. Please let us know if you are bringing a bicycle or bicycles with you. If the back row of seats in our large taxis is not required, it can be folded up to allow more than one bicycle to be carried.
Can I bring my pet with me?
Yes. Well-behaved animals are welcome in our taxis. Please let us know if you are bringing a pet with you and ensure that you have the means to enable them to travel safely and without disturbing the driver (harness, carrier, etc.).
Is there an extra cost for a wheelchair-accessible taxi?
No.
Will my wheelchair fit in your taxi?
Our taxis are designed to accommodate manual wheelchairs and can also accommodate some electric wheelchairs, depending on their size. Please get in touch and we’ll do our best to advise you as to whether our vehicles are suitable for your needs.
I have additional accessibility requirements. Can you help?
We’ll help however we can. Get in touch if you have any additional accessibility requirements and we’ll do our best to make sure your journey goes smoothly.
What should I do if my taxi hasn’t arrived?
Please give us a call. If we are running late, we will usually try to contact you to let you know (for instance, if there is heavier traffic than normal or the driver is having difficulty finding your address). We try to allow extra time between journeys in case of delays, but sometimes journeys can take longer than expected.
Are your large taxis more expensive than smaller ones?
Our fares are set according to the number of people travelling, not the size of the vehicle. So, for up to four passengers the price will be the same regardless of the size of the vehicle. There is an additional charge for five to eight passengers – please get in touch if you would like a bespoke quote for your journey.
Do your prices go up when it gets busy?
No. We operate ‘Hackney Carriage’ taxis, which means that our fares are set by the Borough Council of King’s Lynn and West Norfolk. The same standard fare is charged thoughout the day until 11.30pm, after which time prices will be a little higher. All of our taxis are fitted with a meter, which will show you the maximum permitted fare. Please get in touch if you would like a bespoke quote for your journey.
Are your fares higher on Sundays?
No. Our fares are the same on Sundays as for the rest of the week. Please note that the taxi’s fare meter will show a higher price on Sundays as the maximum permitted fare is 30% higher than usual; your driver will use this to calculate the lower standard fare.
Are you open seven days a week?
Yes. We are open every day except 25th and 26th December. We are open on New Year’s Day, Easter Sunday and all other Bank Holidays. Please note that our regular opening hours may vary slightly on Bank Holidays. You can find more information here.
Why don’t you operate 24 hours a day?
A mixture of limited demand and limited resources. We are a small company and, as such, we try to ensure that we are open at the times of higher demand. We cover as many hours as we can, at the times that more people may require our services. We do not believe that, at present, there is sufficient demand for taxis overnight in Downham Market to cover the additional operating costs.
What should I do if I have a comment or complaint about my journey?
Please get in touch with us and we’ll do our best to help you. If you are unhappy with our response, you may wish to contact the Borough Council of King’s Lynn and West Norfolk – details available on their website, in each of our taxis, or you can ask us to provide them for you.